Right of Withdrawal
You have the right to cancel your online purchase within 14 days of receiving your order, without providing any reason. This cooling-off period starts the day after you, or a designated third party, receive the product. To exercise your right of withdrawal, you must inform us clearly of your decision to cancel within this 14-day period.
How to Cancel
To cancel your purchase, please notify us via:
- Email: Send a clear statement to info@outdoorgoods.eu indicating your intent to cancel, including your order number.
After notifying us, you have an additional 14 days to return the product to our dutch address.
Return Process
To return a product:
- You will receive a send label from us
- Package the product securely and place the send label on the box
- Deliver the package the postal office
Refund Policy
Once we receive your returned product, or you provide proof of shipment, we will refund the full purchase amount, including any standard delivery costs you paid, within 14 days. Refunds will be processed using the same payment method used for the original purchase. If you chose a non-standard delivery method (e.g., express shipping), we will refund only the cost of standard delivery.
Defective or Non-Conforming Products
If a product is defective or does not match the description provided at purchase, you are entitled to a free repair or replacement within a reasonable timeframe, as per Dutch consumer law. If the product shows a defect within six months of delivery, it is assumed to have been faulty at the time of purchase, unless we can prove otherwise. Please notify us of any defects within two months of discovery by contacting [insert contact details].
If repair or replacement is not possible or reasonable, you may request a refund or price reduction. Contact us to arrange the return of defective products, and we will cover the return shipping costs.
Contact Us
For questions about returns, cancellations, or defective products, please reach out to us:
- Email: info@outdoorgoods.eu
We aim to handle all return requests promptly and ensure a smooth process. For more information on your consumer rights, visit ConsuWijzer or the European Consumer Centre Netherlands.